CraftzDesk
Unify WhatsApp, Web Chat, Email, and Instagram into one AI-assisted support queue.
CraftzDesk
Streamline customer support operations across all digital channels. AI automated tagging classifies incoming tickets by urgency, suggests smart replies to agents, and measures SLA performance.
Turnkey SaaS deployment in under 48 hours
Product Features & Functionality
Unified Omnichannel Inbox
Manage tickets from WhatsApp, Live Chat, Email, Instagram DMs, and Facebook Messages in one view.
AI Suggested Smart Replies
Generative AI draft responses save support agents up to 60% of typing time.
SLA Management & Escalate Rules
Set resolution time targets and trigger automated alerts when SLA deadlines approach.
Customer Satisfaction (CSAT) Surveys
Automated post-chat rating surveys delivered via WhatsApp or email.
Technical Specifications
- Collision Detection (Prevents two agents replying to same ticket)
- Internal Notes & Agent @Mentions
- Automated Ticket Assignment Rules
- CSAT & Resolution Analytics Reports
Target Industry Use Cases
- Logistics & Delivery companies tracking shipment queries
- Fintech platforms handling customer verification and support
- Hospitality & Hotel chains managing guest requests
Frequently Asked Questions
Let's Build Something Amazing
Have a project in mind? We'd love to hear about it. Get in touch and let's discuss how we can help transform your business.