Your Privacy & Data Protection
At Ecraftz, we are committed to protecting your personal data and ensuring transparency in how we collect, use, and safeguard your information.
1. Overview & Scope
Ecraftz ('we', 'our', 'us') operates as a full-stack technology partner headquartered in Dubai, UAE. This Privacy Policy applies to personal information collected through our website, software products (Ecraftz Nexus, Vantage, Campus, Wave), mobile applications, and client services. We respect your privacy rights and comply with UAE Federal Decree-Law No. 45 of 2021 regarding Personal Data Protection (PDPL) as well as applicable international standards (including GDPR).
Ecraftz adheres to strict privacy safeguards to empower businesses across the UAE, GCC, and global markets with complete data integrity.
2. Information We Collect
We collect information to provide better services to all our users and clients:
Personal Identification Data
Name, email address, phone number, company name, job title, and country when submitting forms, contacting us, or requesting demos.
Technical & Usage Data
IP address, browser type, operating system, pages visited, device information, and diagnostic telemetry collected automatically during navigation.
Client Communications & Project Assets
Information provided during project consultations, support inquiries, contract execution, and workflow setup.
3. How We Use Your Information
We use the collected information for specific, legitimate business purposes:
To deliver custom software development, cloud infrastructure, AI automation, and digital marketing services.
To respond to consultations, project inquiries, pricing quotes, and support tickets.
To maintain and optimize platform security, performance, and user experience across our SaaS tools.
To send periodic product updates, industry insights, or service notifications (you may opt out at any time).
6. Data Security & Storage
We deploy enterprise-grade security controls, including SSL/TLS encryption in transit, AES encryption at rest, role-based access restrictions, and regular vulnerability audits to ensure your data remains confidential and secure.
7. Your Rights & Data Access
Under applicable data protection laws, you have the right to request access to your personal data, request correction or deletion, withdraw consent, or object to processing. To exercise your rights, please contact info@ecraftz.com.
8. Contact Our Data Protection Office
If you have questions or privacy concerns, please contact our team at: Ecraftz Technology HQ Burj Nahar Mall, Floor M2, Block 6, Office No:12, Al Nakhal, Dubai, UAE Email: info@ecraftz.com | Phone: +971 56 110 3277
Ecraftz Technology HQ
Burj Nahar Mall, Floor M2, Block 6, Office No:12
Al Nakhal, Dubai, United Arab Emirates
License & Compliance: UAE PDPL Compliant
Terms & Conditions
Review the contractual terms governing our SaaS products and custom development services.
Read Terms & ConditionsLet's Build Something That Works.
Tell us about your project, and we'll get back to you within 24 hours with next steps — no generic sales pitch, just a real conversation about what you need.
Our Global Offices
Burj Nahar Mall, Floor M2, Block 6, Office No:12, Al Nakhal, Dubai, UAE
128, City Road, London, EC1V 2NX, United Kingdom
NV Tower, 20/65, A9, First floor, Kallai, Kozhikode, Kerala, India