Ecraftz Wave
Conversations That Convert.
Ecraftz Wave
Automate WhatsApp replies, broadcasts, and customer support — and turn your most-used messaging app into a real sales and service channel. Official WhatsApp Business API partner setup — fully compliant, no risk of number bans. Built to plug directly into Ecraftz Nexus (CRM) so every WhatsApp conversation is logged against the right contact.
Turnkey SaaS deployment in under 48 hours
Product Features & Functionality
Automated Chatbot Flows & Instant Auto-Replies
Build no-code chatbot flows that handle FAQs, qualify leads, book appointments, and route inquiries — 24/7, without a human agent.
Bulk Broadcast Messaging with Contact Segmentation
Send targeted broadcasts to segmented contact lists — promotional campaigns, product launches, reminders — with personalization at scale.
Green-Tick WhatsApp Business API Integration
Official Meta WhatsApp Business API setup with verified green tick — fully compliant, zero risk of number bans from unofficial tools.
Multi-Agent Shared Inbox
Your entire customer service team collaborates on one official WhatsApp number — with agent assignment, notes, and conversation history.
Drip Campaigns & Abandoned-Cart Follow-ups
Automated message sequences triggered by customer behavior — re-engagement campaigns, cart recovery, and post-purchase nurturing.
Chatbot-to-Human Handoff
Smart escalation that transfers complex queries from the chatbot to a live agent — seamlessly, with full context preserved.
Analytics on Delivery, Open & Response Rates
Real-time campaign and conversation analytics — delivery rates, open rates, response rates, and chatbot performance dashboards.
Technical Specifications
- Official Meta WhatsApp Business API — fully compliant
- No-code flow builder — your team updates automations without a developer
- Integrates with Ecraftz Nexus CRM, Ecraftz Vantage, and ecommerce platforms
- Multi-language message templates supported
- GDPR and UAE data privacy compliant
- UAE-based onboarding, setup, and support team
Target Industry Use Cases
- Retail and ecommerce: order confirmations, shipping updates, abandoned cart recovery
- Real estate: lead qualification, property inquiry responses, viewing scheduling
- Healthcare clinics: appointment reminders, confirmations, and post-visit follow-ups
- Schools and institutes: fee reminders, event announcements, parent communication
- Service businesses: instant FAQ responses, booking confirmations, payment links
Frequently Asked Questions
Let's Build Something That Works.
Tell us about your project, and we'll get back to you within 24 hours with next steps — no generic sales pitch, just a real conversation about what you need.
Our Global Offices
Burj Nahar Mall, Floor M2, Block 6, Office No:12, Al Nakhal, Dubai, UAE
128, City Road, London, EC1V 2NX, United Kingdom
NV Tower, 20/65, A9, First floor, Kallai, Kozhikode, Kerala, India